Privacy Policy

Privacy of your personal information is an essential component for Family Health Options’ staff, associates and Doctors providing you with quality care. We understand the importance of protecting your personal information. We are committed to collecting, using and disclosing your personal information responsibly. We also try to be as clear and concise as possible about the way we handle your personal information.

Our privacy information officer is Vanessa Bell. She can be reached at:

Our Privacy Information Officer will attempt to answer any questions or concerns that may arise.

If you do have a concern and/or wish to make a complaint to us about our privacy practices, including asking questions about the contents of your charts or records, you must make your request in writing. Please send it to our Privacy Information Officer’s attention by mail, fax or e-mail.

Our Privacy Information Officer will promptly acknowledge receipt of your complaint in writing, and will ensure that it is investigated thoroughly with regard to your submission. You will be provided with a formal explanation or decision in writing, and the reason for the decision. If you are dissatisfied with our response, you may seek further information from:

Our privacy policies and procedures comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). This very complex law does provide for some exceptions to the privacy principles that are too detailed to outline here.

Family Health Options is also governed by the Personal Health Information Protection Act. More information on can be found at www.ipc.on.ca.

Our Privacy Code sets out Family Health Options’ commitment to protecting your private health and personal information. It is available on request by asking any of our office staff.

Please be assured that every staff person in our office is committed to ensuring that you receive the best quality care.